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Linking Accounts

How would I link my LIME account to my MyLIME portal account?
Click on the Link Accounts link on the menu. You must enter either your account number, service number or 10 digit phone number. You then enter your date of birth, national ID, passport, driver's license or billing address to verify you as the owner of the account.

If the account you want to link is an Internet account you will receive a 4 digit validation code by email (the email address registered to your Internet service).

If the account you want to link is mobile account you will receive the 4 digit validation code by SMS.

If the account you want to link is a landline account you will receive the validation code by our IVR system.

Can I link to LIME accounts in multiple islands?
Yes. You can link to accounts in any of the 13 islands where LIME operates.

If I miss the communication of the validation code what is the next step?
You should logout and log back in to the MyLIME portal and try to link the account again and wait for the validation code. If the validation code is still not received you should contact Customer Care:

1. Chat Online with one of our agents
2. Call Customer Care at 1 800 804 2994