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By Email : customerservice@lime.com
By Phone : 1 800 804 2994

Download your Bill

What is the new Bill Download Feature?

We have added a feature which will allow you to download your bill in another format. Previously you could only download your bill as a PDF document. Now as a way to offer you more flexibility and control we have added the feature to download your call details as a Microsoft Excel document.

How do I download my call details as an Excel document?

Use the following steps:

  • Log in with your portal username and password.
  • Click on My Accounts
  • Select the account you wish to view. You will see a list of the current and previous bills for that account.
  • Click on the Download button next to the bill you wish to view on the right.
  • You will be taken to the Download Options screen.
  • Select the options to filter the information downloaded. You can change the date range, select the specific service whose calls you want to see or even exclude charges that have a zero balance.
  • Choose either the Download or Request Zip option.
  • If you choose Request Zip the file that is downloaded will be a zip file of all of the call data for all services. This option is great for businesses who want to see their information across their various departments.
  • If you choose the Download option, you will receive a file in comma separted value (CSV) format which can be read by Microsoft Excel or any spreadsheet program.

I tried to download the file but nothing happened?

You will need to ensure that popup windows are not blocked by your browser. If this happens, you will need to go into your browser's settings and change the Disable Popup option.

Can I download multiple bills at once?

Yes multiple bills for the same account can be downloaded at once. Once you have downloaded the bills for a particular account you can select another account to download bills from.