This outlines our standards for delivering quality service and the compensatory measures that are available to our customers, should we not meet our obligations:
Overall Standards of Service (PDF)
Outlines the mimimum levels of service that should be expected.
Guaranteed Standards & Compensation (PDF)
Defines our service standards and compensation if those levels are not met.
Making a Claim:
To make a claim for compensation, use our Guaranteed Services Compesation Claim Form.
For more information on the Standards of Service, visit the Fair Trading Commission's website.