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Terms & Conditions

Residential Services

General Terms and Conditions

Schedule A : Fixed Line Services

Schedule B : PostPaid Mobile Services

Schedule C : Broadband Services

Schedule D : Netspeak Service

Schedule E : BlackBerry Internet Service

Service Specific Terms & Conditions - Television Service

Apple Branded Products - One (1) Year Limited Warranty

Standards of Service

This outlines our standards for delivering quality service and the compensatory measures that are available to our customers, should we not meet our obligations:

Overall Standards of Service (PDF)
Outlines the mimimum levels of service that should be expected.

Guaranteed Standards & Compensation (PDF)
Defines our service standards and compensation if those levels are not met.

Making a Claim:
To make a claim for compensation, use our Guaranteed Services Compesation Claim Form.

For more information on the Standards of Service, visit the Fair Trading Commission's website.