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Terms & Conditions
Residential Services
Schedule A : Fixed Line Services
Schedule B : PostPaid Mobile Services
Schedule C : Broadband Services
Schedule E : BlackBerry Internet Service
Service Specific Terms & Conditions - Television Service
Apple Branded Products - One (1) Year Limited Warranty
Standards of Service
This outlines our standards for delivering quality service and the compensatory measures that are available to our customers, should we not meet our obligations:
Overall Standards of Service (PDF)
Outlines the mimimum levels of service that should be expected.
Guaranteed Standards & Compensation (PDF)
Defines our service standards and compensation if those levels are not met.
Making a Claim:
To make a claim for compensation, use our Guaranteed Services Compesation Claim Form.
For more information on the Standards of Service, visit the Fair Trading Commission's website.
